Our Policies

At pazaryeri.projekurdu.com, we strive to ensure a positive experience for both freelancers and clients. However, we understand that disputes or issues may arise. Please read our refund policy carefully:

1. Eligibility for Refunds

Refunds are only granted under the following conditions:

• The freelancer fails to deliver the agreed-upon service within the specified timeframe.
• The delivered service does not meet the agreed-upon terms or quality standards.
• The client cancels the order before any work has begun.

 

2. Requesting a Refund

To request a refund:

• Submit a refund request within 14 days of the order completion date.
• Provide detailed reasons and any supporting evidence (e.g., communication, deliverables).

 

3. Refund Process

• Refund requests will be reviewed and resolved within 7 business days.
• Approved refunds will be processed via the original payment method.

 

4. Non-Refundable Cases

Refunds will not be granted if:

• The client approves the final delivery and later changes their mind.
• The dissatisfaction arises due to reasons beyond the freelancer’s control, such as changes in project scope after the work begins.

 

5. Dispute Resolution

In case of disputes, pazaryeri.projekurdu.com will act as a mediator to ensure a fair resolution. Both parties are expected to provide necessary evidence during the review process.

 

6. Platform Fees

Transaction fees or platform charges are non-refundable.

For any questions or concerns, please contact us at bilgi@projekurdu.com.